FAQ

At collection LEONARDO 02 we recommend ordering your usual size. If you are between two sizes, choose the biggest.

For RETRO 90s models we recommend ordering your usual size. If you are between two sizes, choose the biggest.

For OLD 80s we recommend ordering your usual size. If you are between two sizes, choose the smallest.

For CLASSIC 70s if you are between two sizes, we recommend choosing the smallest.

For ROLAND V.10 if you are between two sizes, we recommend choosing the biggest.

Remember that each collection has different measures! Be sure to follow the size recommendations on the product page you want.

Yes. Once the order is received, you will have 30 days to request a return.

Once the return is requested, you will have 30 days to send back the package. Products must be in perfect condition, not used, with tags and the original packaging. Please, make sure of using an additional box to put inside the Flamingos life sneaker box to protect it during transportation.

The shipping costs of the return are borne by the customer. Any additional fees such as duties, taxes, and tariffs will be discounted from the quantity to refund.

For more information, visit our Exchange and Returns Policyor contact our Customer Service Department.

Yes. Once the order is received, you will have 30 days to request a return. You can exchange the sneakers for another size or same-prize model. The first exchange includes a free return label to send your sneakers back at no cost.

UOnce the exchange is requested, you will have 30 days to send back the package. Products must be in perfect condition, not used, with tags and the original packaging.

Please, make sure of using an additional box to put inside the Flamingos life sneaker box to protect it during transportation.

The exchange depends on the availability of the stock at the moment of receiving the sneakers.

For more information, visit our Exchange and Returns Policyor contact ourCustomer Service Department.

We offer worldwide shipping. If your country is on the list of destinations that we ship to, the website will automatically charge your country’s version. On the menu, you will be able to change the country of destination through the selector.

Deliveries to Mainland Spain and Balearic Islands can take only 1 or 3 days to arrive.

Shipments to Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Poland, Ireland, USA and Canada will be delivered in 3 to 5 working days.

For UK, Denmark, Czech Republic, Slovakia, Slovenia, Sweden, Greece and Hungary orders will be delivered in 7 to 10 working days.

For the rest of the countries, delivery time may vary depending on the destination country. Orders should be delivered in 3 to 10 business days.

Once the order has been dispatched you will receive an email with a link to track the shipping. If you have any issues when tracking your shipment you can contact our Customer Service Department.

Free shipping on orders over 59 € to European Union.

Free shipping on orders over 69 £ to UK.

Free shipping on orders over 149 $ to US.

For the rest of the countries, shipping is free on orders over 134 €.

For inferior orders these are the shipping costs:

- European Union: 5 €

- United Kingdom: 5 £

- United States: 10 $

- Rest of the countries: 10 €

Orders shipping to European Union countries are exempt from the payment of customs duties and taxes.

Orders shipping to UK and US include customs duties and taxes prepaid on the total amount of the order.

For the rest of applicable destinations, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Note that if DDU is selected, you will be responsible for paying the required duties and taxes upon delivery. Shipping carrier may not release the package without payment for duties and taxes.

At checkout, it will be displayed the different payment methods, which may vary according to the destination country.

For international countries, different payment methods are accepted according to the destination country.

Orders shipping to Spain can be paid with credit/debit card (American Express, Visa, Mastercard,..) and with your PayPal account.

Our website uses SSL security certificates so your data will be totally secure. We do not keep any of the data you give us, but rather it is sent to the payment platforms in an encrypted and totally secure way in order to carry out the transaction with the bank.

Yes, after the purchase you will receive an email with the gift card, forward this email to the person who will enjoy of the gift card.

Yes, if the amount of your order is lower than the balance of your card, the remaining amount will be available on your card for future purchases.

Yes, you can use as many gift cards with balance as you want.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

If you have a discount code, you should introduce it at information page of the purchase process.

Go to our Contact page, send us your message and we will get back to you as soon as possible.

Go to our Contact page, select “Retail”,  send us your message and we will get back to you as soon as possible.