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FAQ

At collections RETRO 90s,  OLD 80s boots and Roland V.3 we recommend ordering your usual size. If you are between two sizes, choose the smallest.

For CLASSIC 70s if you are between two sizes, we recommend choosing the smallest.

Remember that each collection has different measures! Be sure to follow the size recommendations on the product page you want.

Yes, once you have received the order, you will have 30 days to make the return request. After making the return request, you will have up to 30 days to ship the package. Products must be in perfect conditions, not used, with tags and original packaging. The costs of shipping back the package, customs, duties and taxes are assumed by the customer. Any additional costs not covered will be discounted from the quantity to refund. Don’t forget to mark your name and order number on the package in order to manage your request. In case of only returning part of the order, if the total amount of unreturned products does not exceed the minimum to obtain the offer of free shipping expenses, shipping costs will not be refunded. Request your return at Customer Service Section.

Yes, you will have 30 days to make a free size exchange in Spain, European Union, the UK and the US. Products must be in perfect conditions, not used, with tags and original packaging. Don’t forget to mark your name and order number on the package in order to manage your request. Keep in mind that exchanges rely on stock availability. If we don’t have your size in stock, we will propose you another option to change. Request an exchange at Customer Service Section.

Yes, we do ship to the UK.

Deliveries to UK may experience delays due to issues related with Brexit policy.

The exit of United Kingdom of the European Union means that products shipped to this country are considered as export goods and they will have to go through customs clearance.

This implementation is causing delays on delivery times, due to high volume.

Our sneakers are made in Spain, inside European Union, so they are exempt to pay extra duties.

Orders over 135 Pounds will have to pay taxes. All our sneakers are under this price. So, in case you would like to buy more than one sneakers we suggest you to order them separately to avoid paying extra taxes.

We make everything we can to avoid that you will have to pay additional costs. However, if that happens, they are out of our control and we do not have the possibility of covering them.

Yes, we do ship to the US.

We ship to the following countries:

-       Spain (Mainland and Balearic Islands)

-       Portugal

-       Germany

-     United Kingdom

-       Austria

-       Belgium

-       France

-       Italy

-       Luxembourg

-       Netherlands

-       Poland

-       Ireland

-       Denmark

-       Czech Republic

-       Slovakia

-       Slovenia

-       Sweden

-       Hungary

-       USA

Deliveries to Mainland Spain and Balearic Islands can take only 1 or 3 days to arrive.

Shipments to Germany, USA, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Poland and Ireland will be delivered in 3 to 5 working days.

For UK, Denmark, Czech Republic, Slovakia and Slovenia orders will be delivered in 7 to 10 working days.

Deliveries to UK may experience delays due to issues related with Brexit policy.

The shipping company will send you an email with your tracking number. Go to our Tracking page to find your order.

Free shipping on orders over 69€ to European Union and the UK. For inferior orders these are the costs:

- Peninsular Spain, Balearic Islands and Portugal: 5€

- Germany, UK, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Poland and Ireland: 10€

- Denmark, Czech Republic, Slovakia, Slovenia, Sweden, Hungary: 15€

For order to the US the shipping is free on orders over 149€. For inferior orders the shipping cost is 15€.

If the shipping address of your order is inside of the European Union customs territory you will not have to pay any additional cost or fee.

If your shipping address is outside of the European Union customs territory you may have to pay additional costs or fees regarding customs, duties and taxes. These fees are beyond our control and we are not able to cover them.

You can pay with credit/debit card (American Express, Visa, Mastercard,..) and with your PayPal account.

Our website uses SSL security certificates so your data will be totally secure. We do not keep any of the data you give us, but rather it is sent to the payment platforms in an encrypted and totally secure way in order to carry out the transaction with the bank.

Yes, after the purchase you will receive an email with the gift card, forward this email to the person who will enjoy of the gift card.

Yes, if the amount of your order is lower than the balance of your card, the remaining amount will be available on your card for future purchases.

Yes, you can use as many gift cards with balance as you want.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

If you have a discount code, you should introduce it at information page of the purchase process.

Go to our Contact page, send us your message and we will get back to you as soon as possible.

Go to our Contact page, select “Retail”,  send us your message and we will get back to you as soon as possible.

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