FAQ

SIZE

¿Do you have any doubts about the size?

For the collection Oslo o Banzai. In case you are undecided between two sizes of woman sneakers, wer recommend that you choose the smallest. In case of man sneakers, the biggest.

For the collection Kailash, Wimbledon o Lhasa. In case you are undecided between two sizes of sneakers, wer recommend that you choose the smallest.

For the collection The Caribbean. If you are undecided between two sizes of jelly shoes, we recommend that you choose the biggest.

Moreover, the first size change is free.

First return is free within Spain. Unfortunately returns of international orders are the responsibility of the buyer.

* During special promotions, we don't assume shipping costs of returning orders.

You have 30 days to make any change or return.

Remember that each collection has different measures! Be sure to follow the size recommendations on the product page you want.

Is faster to return an order and make a new one with the correct size.

¿Are the Flamingos you ordered not your size?

Visit our Customer Service Section, fill out the INCIDENCES form and we will process your change or return.

* In case of return an order from the 2x1 offer, you should return both pairs.

* In case of only returning part of the order, if the total amount of unreturned products does not exceed the minimum to obtain the offer of free shipping expenses, shipping costs will not be refunded.

ORDER

¿When will you receive your order?

Deliveries to Mailand Spain and Balearic Islands can take only 1 or 3 days to arrive. Deliveries to Canary Islands, Ceuta and Melilla can take between 3 or 5 days.

Shipments to Europe take between 3 or 5 working days. We ship to the following countries: Germany, Austria, Belgium, France, United Kingdom, Netherlands, Ireland, Italy and Portugal.

Your order could suffer a delay in sales season, Christmas and national festivities.

¿Do you have a problem with your order?

¿How much are the shipping costs?

Shipping costs are calculated automatically in the checkout process.

Shipping table

Address	Shipping time	Shipping cost
Spain (Mainland and Balearic Islands)	1-3 working days	€5.95
Spain (Canary Islands, Ceuta and Melilla)	3-5 working days	€9.95
Portugal	2-4 working days	€7.95
Germany	3-5 working days	€9.95
Austria, Belgium, France, United Kingdom, Netherlands, Ireland and Italy	3-5 working days	€14.95

Free shipping in orders over 45€ to Mainland Spain and Balearic Islands and over 100€ to Europe.

PAYMENT

¿What payment methods are available?

You can pay by debit / credit card (American Express, Visa, Mastercard, ...), through PayPal.

¿Payment methods are safe in your website?

Our website uses SSL security certificates so your data will be totally secure. We do not keep any of the data you give us, but rather it is sent to the payment platforms in an encrypted and totally secure way in order to carry out the transaction with the bank.

¿Where can I introduce the discount code?

Discount codes apply during the checkout process.