FAQ
SIZE
¿Do you have any doubts about the size?
For the collection Oslo. In case you are undecided between two sizes of woman sneakers, we recommend that you choose the smallest. In case of man sneakers, the biggest.
For the collection Roland, Roland V.2, Rancho, or Lhasa. In case you are undecided between two sizes of sneakers, we recommend that you choose the smallest.
For the collection Kailash o Banzai. If you are undecided between two sizes of sneakers, we recommend that you choose your usual size.
For the collection Fuji. In case you are undecided between two sizes of sneakers, we recommend that you choose the biggest.
For the collection The Caribbean. If you are undecided between two sizes of jelly shoes, we recommend that you choose the biggest.
Remember that each collection has different measures! Be sure to follow the size recommendations on the product page you want.
Changes and returns
The first change of size or return is free in Spain and in Europe.
The returns for previous seasons are assumed by the customer.
You have 30 days to make any change or return
Visit our Customer Service Section, fill out the INCIDENCES form and we will process your change or return.
Please, keep in mind that stock availability may change when the package arrives to our wharehouse. If we don't have stock of your size, we will propose you another option to change.
Is faster to return an order and make a new one with the correct size.
In case of only returning part of the order, if the total amount of unreturned products does not exceed the minimum to obtain the offer of free shipping expenses, shipping costs will not be refunded.
ORDER
¿When will you receive your order?
Deliveries to Mailand Spain and Balearic Islands can take only 1 or 3 days to arrive. Deliveries to Canary Islands, Ceuta and Melilla can take between 3 or 5 days.
Shipments to Europe take between 3 or 5 working days, and between 7 to 10 to Denmark, Czech Republic, Slovenia and Slovakia. We ship to the following countries: Germany, Austria, Belgium, Denmark, Czech Republic, Slovakia, Slovenia, France, United Kingdom, Poland, Netherlands, Italy and Portugal.
Your order could suffer a delay in sales season, Christmas and national festivities.
Where is my order?
Once you get the tracking number from the shipping company go to our website about Order tracking and introduce it in your country form.
¿Do you have a problem with your order?
Contact us through contact@flamingoslife.com and we will solve it as soon as possible.
¿How much are the shipping costs?
Shipping costs are calculated automatically in the checkout process.
Shipping table
| Address | Shipping time | Shipping cost |
|---|---|---|
| Peninsular Spain and Balearic Island, and Portugal | 1-3 working days | €4.95 |
| Spain (Canary Islands, Ceuta and Melilla) | 3-5 working days | €9.95 |
| Germany, Austria, Belgium, France, Italy, Luxembourg, Nederland, Poland, United Kingdom | 3-5 working days | €9.95 |
| Denmark, Czech Republic, Slovakia, Slovenia | 5-7 working days | €14.95 |
Free shipping in orders over 99€ to Europe
PAYMENT
¿What payment methods are available?
You can pay by debit / credit card (American Express, Visa, Mastercard, ...), through PayPal.
¿Payment methods are safe in your website?
Our website uses SSL security certificates so your data will be totally secure. We do not keep any of the data you give us, but rather it is sent to the payment platforms in an encrypted and totally secure way in order to carry out the transaction with the bank.
¿Where can I introduce the discount code?
Discount codes apply during the checkout process.
OTHERS
¿How can you contact us?
Through email: contact@flamingoslife.com
¿Are you a blogger?
Write to: contact@flamingoslife.com
¿Want to sell flamingoslife in your store?
Ask for information: retail@flamingoslife.com
